Our power company are still with the good attitude - from the 00s when i was kid up to now
In the case of the council (not related to the power company) their original maintenance people were okay. Back in the day it was a fairly big "maintenance department" that employed all sorts of people including electricians (whose work included the lighting maintenance), plumbers, trash collecting workers, painters, welders, i think they even were the official employer of the school janitors. Since then most of those jobs were outsourced to outside contractors and some (not all but way too many) of those are quite hostile. Not only that, they do much worse work than when it was people that worked for their own town
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