Maybe someone reported it. There are some lighting non-enthusiasts who do report day burners.
Here, if a utility employee notices a day burner or a malfunctioning street light, they have to report it just like the public does. Then the power company issues a service ticket for the repair. They never have permission to just stop at a street light and repair it at their own initiative. The only "exception" is if they are up in the pole anyway on other business, then they deal with it at that time. I guess it has to do with liability issues. Furthermore, with GPS technology in their vehicles, management would notice the unscheduled stop if it were to happen.
Depending on the location of a bad street light (or rental "area" light), they need traffic control, signage to go with it and all that jazz. It takes upwards of 20 minutes to set up, 5 minutes to change a lamp and PC, and 20 minutes to put away. Again, liability issues.
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